Q:What payment methods do you currently accept?
A:We currently accept payment via PayPal/Credit Card.
Q:How can I check my order status?
A:If you want to track the status of your order, such as where your order is, when you will receive it, whether it has been dispatched, please log in and click My Orders on any page of the website.
Q:Are there any additional fees involved in shipping?
A:In some cases, your destination country may charge customs duty or other taxes. We have no control over these charges as customs policies vary widely from country to country. Please check with your local customs office for further information.
Q:Where can you ship to?
A:We ship worldwide. There may be particular locations that we might require additional information to ship to, if so, we will get in touch with you ASAP.
Q:What is your Return Policy?
A:Customers need to contact Ellady Customer Service to initiate the return process within 20 days upon receiving your items.